How INDYLUV TARNISH MART PRIVATE LIMITED handles information when you use indyluv.com or contact us. Effective 6 November 2026.
Who is responsible
INDYLUV TARNISH MART PRIVATE LIMITED
Shop No. 12, Second Floor, Laxmi Palace, Village Atta, Sector 27, Noida, Uttar Pradesh 201301, India
Email: contact@indyluv.com
Telephone / WhatsApp: +91 95409 99469
CIN: U32112UP2026PTC240736 · GSTIN: 09AAICI6172Q1ZQ
Information we collect
When you choose to send an enquiry, you provide your name, business name, email, delivery country/city, selected products and quantities, and any notes. Confirmed orders may require billing/shipping addresses, phone number, tax/import details, invoice records, transaction references, shipment tracking and support correspondence. Hosting and security providers may process standard connection data such as IP address, browser details, timestamps and error/security logs.
What the website stores
Your enquiry selections are stored in your browser’s local storage so your selection can persist. Editing the enquiry form alone does not submit it to INDYLUV. “Prepare my enquiry” builds a message; you then review and send it through your email service or WhatsApp. These services receive information when you choose to use them, under their own terms. The website does not currently provide a user account or live payment form, and we do not currently add advertising trackers or marketing analytics. We use hosting/CDN security functions; any essential cookies used by those providers support security and delivery of the website.
Why information is used
We use information to reply to enquiries, confirm specifications and availability, provide quotations, fulfil orders, arrange delivery, reconcile payments, manage returns/refunds, prevent fraud, resolve complaints and meet tax/accounting obligations. Marketing messages are sent only with the necessary permission and can be stopped by contacting us. We do not sell customer personal information.
Who may receive information
Access is limited to people and providers who need it for the relevant purpose: our authorised staff, hosting/security providers, email and messaging services, couriers/logistics providers, professional advisers and payment processors once activated. Delivery details may be shared with a courier; payment references and order information may be shared with a payment provider for reconciliation or refund. Authorities receive information where disclosure is legally required. International orders and the use of global service providers can involve processing outside India, subject to applicable requirements and safeguards.
Payments
Online payments are not currently active. When a secure hosted payment service is enabled, that provider processes payment credentials under its own privacy/security terms; INDYLUV receives the order/payment status and references needed for fulfilment and refunds. Do not send card numbers, CVV, passwords or OTPs to us. We do not store full card details on the website.
Retention and security
We retain ordinary unsuccessful enquiry correspondence for up to 24 months after the last interaction, unless a dispute or legal duty requires longer retention. Order, invoice, tax and payment records are retained for applicable statutory periods. Browser selections remain until you remove them or clear site data. We use HTTPS and appropriate access controls; no system can promise absolute security. Disclosures needed for legal investigations or fraud prevention are restricted to the relevant purpose.
Your choices and requests
Contact contact@indyluv.com to request access, correction, deletion, withdrawal of optional consent or to raise a privacy complaint. We may verify identity and retain information we must keep by law or for unresolved claims. We acknowledge complaints within 48 hours and aim to respond substantively within 30 calendar days. You can clear browser storage in your browser settings and choose whether to open third-party email, WhatsApp or payment services. The service is for adults; we do not knowingly solicit children’s data.
Updates
We publish material changes here with a new effective date and provide additional notice where required. Questions about this policy can be sent to the business contact above.