Clear terms for wholesale orders, mixed assortments and paid samples. Effective 6 November 2026.
1. Cancelling an order
An enquiry is free and can be withdrawn at any time before payment. For standard stocked goods, request cancellation by email within 24 hours of payment and before packing or dispatch begins. Eligible cancellations receive a full refund without a cancellation penalty. After this window, contact us immediately: an unshipped standard order can still be cancelled if packing has not started. Once a parcel has been handed to the carrier, cancellation is no longer available and the returns rules apply. We confirm the order stage in writing.
Customised, engraved, made-to-order or specially procured goods are only offered under a separately accepted written specification and cancellation schedule before payment. We do not impose undisclosed deductions or override mandatory legal rights. If we cancel an order or cannot supply the confirmed goods, we refund the amount paid for the unfulfilled goods and any associated unused shipping charges. We do not substitute styles without your consent.
2. Defective, damaged, wrong or missing goods
Inspect the parcel promptly and report visible damage, incorrect products or missing quantities within 7 calendar days of delivery. For a manufacturing defect that becomes apparent later, contact us promptly and preferably within 30 calendar days of delivery. These reporting targets do not extinguish rights for latent defects or remedies required by law. Give us your order number, affected SKUs and quantities, and a description; photographs are helpful, but no unboxing video is required.
For an accepted claim, we offer replacement at no extra shipping cost or a refund for the affected goods. If replacement is unavailable or cannot be supplied within an agreed reasonable time, we refund. For a partial claim, the refund covers the affected units at the actual discounted price paid and applicable tax, plus attributable shipping where appropriate. We pay or reimburse reasonable agreed return shipping for our error or defective goods; there is no restocking charge for such claims.
3. Wholesale change-of-mind returns
Business purchases for resale are final for change of mind, slow resale, buyer over-ordering or a preference change after delivery. Correctly supplied samples, assortment packs and earrings are not returnable for a preference change. This restriction does not apply to defective, damaged, misdescribed, wrong or undelivered goods, or to cancellation/withdrawal rights that applicable law makes mandatory. Wear, accidental damage, chemical exposure and misuse are not manufacturing defects. No blanket “no refund” rule applies to our own non-fulfilment.
4. Return procedure
Email contact@indyluv.com to obtain return instructions. We acknowledge the request within 48 hours and normally assess it within 5 business days. Do not send goods to a different address or discard disputed items before receiving instructions. Once authorised, return the affected goods within 7 calendar days, or within a longer period agreed in writing. Preserve original packaging and labels where reasonably available. Send returns to our Noida address on the Contact Us page unless our written return authorisation identifies a different collection point. International returns require the customs instructions supplied with that authorisation.
5. Refund method and timing
We initiate an approved cancellation refund within 5 business days of approval. Where inspection is reasonably required, we assess received returns within 5 business days and initiate the approved refund within the following 5 business days. Refunds go to the original payment method through the original payment provider; we do not require store credit instead of a refund you are entitled to receive. A bank or payment provider normally takes another 5–10 business days to credit the account. We share the refund reference when available; contact us if it is not credited within that time. Currency conversion differences or bank-imposed foreign exchange fees are controlled by the bank, not INDYLUV.
6. Duplicate payments, failed payments and non-delivery
If your account is debited but no successful payment is recorded, contact us with the reference and do not pay twice until the status is checked. Failed-payment reversals follow the bank/payment provider’s applicable turnaround time. A confirmed duplicate successful payment is refunded within 5 business days of verification, followed by bank processing time. If a shipment is lost or the goods cannot be delivered as agreed for reasons attributable to us, we arrange a replacement or refund; carrier investigations do not remove your applicable rights. See Delivery & Shipping for delay handling.
7. Contact and applicable rights
Send requests to contact@indyluv.com or call +91 95409 99469. Business days mean Monday–Friday excluding Indian bank/public holidays for refund processing. Where a customer qualifies for mandatory consumer protections or destination-country withdrawal rights, those rights prevail over inconsistent terms here.