Physical goods dispatched from Noida, India, to serviceable Indian and international destinations. Effective 6 November 2026.
Availability before payment
We confirm the exact SKUs, quantities, specifications, delivery address, destination eligibility, shipping charge, taxes and estimated dispatch date in writing before requesting payment. A catalogue listing is not a promise of immediate stock. Standard orders are prepaid in full after acceptance of the quotation; no undisclosed subscription or recurring charge applies. Custom lead times must be separately accepted before payment.
Dispatch and delivery estimates
| Destination | Standard dispatch | Transit after dispatch |
|---|---|---|
| India | 3–7 business days | 3–10 business days |
| International | 5–10 business days | 7–21 business days |
These estimates begin after cleared payment and final order/address confirmation. They are separate periods: for example, an Indian standard order normally takes 6–17 business days in total. International customs processing may add time. Business days here mean Monday–Friday excluding Indian public holidays. Special procurement or custom goods have the dispatch date in the accepted quotation; we do not request payment without disclosing the applicable lead time.
Shipping charges, tax and customs
Shipping is calculated from destination, parcel weight/volume and carrier service. It is itemised in the quotation and invoice before payment; there is no universal free-shipping promise. Indian GST and other applicable taxes are itemised on the final invoice. International orders are normally delivered with destination duties, import taxes and clearance fees payable by the buyer unless the quotation expressly includes them. The quotation identifies the arrangement, any known charges and the importer responsibility. We never label commercial shipments as gifts or undervalue goods.
International availability
We welcome worldwide enquiries, but dispatch is subject to carrier service, sanctions/export restrictions, product-specific import rules and any required export/import documentation. A country or payment method may not be serviceable. We confirm eligibility before taking payment. Displaying USD or a Turkish-lira reference price does not guarantee a local payment method, shipment or a particular exchange rate.
Tracking, parcels and responsibility
We provide the carrier and tracking reference by email or WhatsApp, normally within 1 business day of dispatch. If a split shipment is needed, we obtain agreement on the parcels, timing and charges before dispatch. We retain responsibility for resolving loss or damage in transit to the agreed delivery point. Keep damaged packaging where possible and contact us promptly; you are not required to pursue the carrier alone.
Delays, failed delivery and address changes
If the promised dispatch date is missed, we notify you with a revised estimate. You can decline the revised date and request cancellation/refund for unshipped goods. For an order delayed beyond the agreed delivery schedule, contact us for tracing and the appropriate replacement/refund remedy, subject to applicable law; any force-majeure exception applies only to the extent legally permitted. We do not promise that customs or carrier delays automatically eliminate refund rights.
Ask for address changes before packing. If an incorrect address supplied by the buyer or refusal to complete disclosed customs requirements causes a return, we explain documented carrier/clearance costs before agreeing re-delivery or a refund. No undisclosed penalty applies, and costs attributable to our error remain ours.
Support and returns
For an undelivered parcel, tracking issue or damage, email contact@indyluv.com or call +91 95409 99469. Read our Refund & Cancellation policy for eligibility, return shipping and refund timelines.